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Size changes, returns and refunds

By purchasing on the website it is possible to change the size or return the purchased goods.

Right of withdrawal

Art. 54 cdc Consumer Code: 1. Unless otherwise agreed between the parties, the professional must execute the order within thirty days starting from the day following the day on which the consumer sent the order to the professional. 2. In case of failure to execute the order by the professional, due to the unavailability, even temporary, of the requested good or service, the professional, within the deadline referred to in paragraph 1, informs the consumer, according to the methods set out in article 53, paragraph 1, and provides for the reimbursement of any sums already paid for the payment of the supply. Unless the consumer consents, to be expressed before or at the time of the conclusion of the contract, the professional cannot fulfill by carrying out a supply other than that agreed upon, even if of equivalent or superior value and quality.

The right of withdrawal is reserved exclusively for private individuals and not for VAT holders, unless the desire to withdraw arises from causes attributable to production defects, hidden damage caused by outward transport or discrepancies with the order. . Pursuant to European Directive 2011/83, implemented in Italy with the Legislative Decree of 3 December 2013, the buyer may withdraw from the purchase contract without necessarily specifying the reason for the return.

The buyer who wishes to exercise the right of withdrawal must communicate their wishes to Padel Ita by registered letter with return receipt (to be sent to DEL RE ALESSANDRO PADEL ITA – Via Antonio Gramsci, 171 – 76125 Trani – BT – Italy) or by writing to, within 14 working days starting from the delivery date, attaching a copy of the transport document.

The customer must indicate the order number, the code(s) of the product(s) and the bank details for the bank transfer.

Return shipping costs are completely borne by the customer. From the moment Padel Ita accepts the return request, the customer will have 14 (fourteen) calendar days to ship the return. After this deadline the buyer will no longer be able to benefit from the right of withdrawal. The costs of return and any redelivery costs are totally borne by Padel Ita only and exclusively if the goods are evidently damaged in their components or in their structure during the opening phase. The costs of return and any redelivery costs are totally borne by the buyer if the latter decides to return the goods without justified reason.

After obtaining the return authorization from the operator, the buyer must send the product to: Del Re Alessandro – via Gramsci, 171 – CAP 76125 – Trani (BT) – Italy.

Padel Ita will proceed with the refund via bank transfer no later than 14 working days from communication of the right of withdrawal only and exclusively after a careful check of the status of the returned goods.

The right of withdrawal is completely lost if the returned product is not intact, or is missing the original external and internal packaging, is damaged or even partially used.

Change size

If you wish to change the size of an item purchased on the website, please give prior notice via WhatsApp (to the number 3476558253) or via e-mail (to the address, indicating the desired size for the product purchased.
Our Customer Service will be able to confirm the availability of the size you want, then asking you to send the item to be replaced.
Once the availability of the desired size has been ascertained, the Customer must send (at his own expense) the item to be replaced, with any courier, sending it to the following recipient:
Del Re Alessandro – via Gramsci, 171 – CAP 76125 – Trani (BT) – Italy – specifying the telephone number 3476558253 in the notes for the courier.
Padel ITA will then take care of sending (at its own expense) the garment of the desired size to the Customer.
If the item for which you want to request a size change was purchased together with other products, you will have to send only the item you want to replace (therefore not the other products purchased in the same order).
Changing sizes is never possible if the purchased item has been personalized with names or logos.

Exception to the right of withdrawal

The right of withdrawal is excluded in relation to the supply of tailor-made or clearly personalized goods, as provided for by the Consumer Code (Part III, Title III, Chapter I, Section II, Art. 59, Letter C), issued with the Decree legislative 6 September 2005, n. 206.

The right of withdrawal cannot be exercised by the buyer in the case of purchase of a Gift Voucher.